At Labet8, we handle your personal information with the same care we put into our platform — deliberately, responsibly, and with full transparency. This Privacy Policy explains how Labet8 ("we," "us," "our") collects, uses, stores, and protects personal data when you access or use our website at labet8.best, including all games, promotions, customer support services, and any other features we provide.
We operate in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. If you are a registered Labet8 player or a visitor browsing our site, this policy applies to you.
Plain-language summary: We collect the data we need to run your account, process transactions, prevent fraud, and comply with regulations. We do not sell your data. You have rights over your information and can exercise them at any time by contacting us.
End-to-End Encryption
All data transmitted between your device and Labet8 is protected with 256-bit SSL encryption.
Never Sold
Your personal information is never sold, rented, or traded to advertisers or third-party marketers.
You Stay in Control
Access, correct, or delete your personal data at any time by reaching out to our privacy team.
RA 10173 Compliant
We comply fully with the Philippine Data Privacy Act and report to the National Privacy Commission.
Defined Retention Periods
We only keep your data as long as legally required or necessary for account management — not a day longer.
Breach Response Protocol
In the unlikely event of a data breach, we notify affected players and the NPC within 72 hours.
1. Data We Collect
Labet8 collects personal data that falls into the following categories. We only collect what is genuinely needed — nothing more.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID | Account registration, KYC verification, age confirmation |
| Contact Data | Email address, Philippine mobile number | Account communication, transaction alerts, support |
| Financial Data | GCash/Maya number, bank account name, deposit/withdrawal history | Transaction processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser, session logs | Security monitoring, platform optimisation, fraud detection |
| Gaming Data | Bet history, game preferences, session duration, win/loss records | Regulatory reporting, responsible gaming tools, player support |
| Communication Data | Support chat logs, email correspondence | Dispute resolution, quality assurance, legal compliance |
| Marketing Preferences | Opted-in email/SMS preferences, promotional history | Sending offers you have consented to receive |
Secure Gaming in the Heart of the Philippines
Every Labet8 session is encrypted and monitored for your protection — from BGC to the province.
Trusted by Players Across Mindanao and Beyond
Labet8's data protection commitment extends to every Filipino player, wherever you play.
2. How We Collect Your Data
Labet8 gathers personal data through several channels, always with a legitimate reason for doing so:
Registration Form
When you sign up for a Labet8 account, you directly provide your name, date of birth, contact details, and create your login credentials. This is the primary source of identity data.
KYC Document Submission
Before your first withdrawal, we ask you to upload a valid Philippine government-issued ID (PhilSys, passport, or driver's license). This goes through a secure verification process and is not stored beyond what is legally required.
Transactions and Payments
When you deposit via GCash, Maya, InstaPay, or bank transfer, we receive transaction reference data from the payment provider. We do not store full card numbers or wallet PINs — only what is needed to reconcile your account.
Platform Usage and Cookies
As you navigate Labet8, we automatically collect technical data like your IP address, device fingerprint, and session behaviour. This is used for security, performance, and personalisation purposes. See the Cookies section for more detail.
Support and Communications
Any message you send via live chat or email becomes part of your account record. This helps us resolve disputes and maintain service quality.
Third-Party Verification Services
We may use licensed identity verification providers to cross-check the documents you submit. These providers are contractually bound to process your data only for this specific purpose and under strict confidentiality terms.
3. Why We Use Your Data
Everything Labet8 does with your data has a clear reason behind it. We do not collect information speculatively or "just in case." The main purposes are:
Account management — Creating and maintaining your Labet8 account, authenticating your identity when you log in, and ensuring only you can access your funds and history.
Payment processing — Crediting deposits, processing withdrawal requests, and reconciling financial records in line with Philippine banking and gaming regulations. All transactions are denominated in Philippine Peso (₱).
Legal and regulatory compliance — Labet8 is required by its gaming license and by Philippine law to verify player identities, maintain transaction records, and report suspicious activity. Some of this data processing is not optional — it is a legal obligation.
Fraud prevention and platform security — Monitoring for unusual account activity, detecting multi-accounting, and identifying potential money laundering behaviours. This protects all honest players on the platform.
Customer support — When you contact us, your account data and communication history helps our support team resolve issues faster without making you repeat yourself every time.
Responsible gaming — Gaming data (session length, deposit frequency, loss patterns) is used to power the responsible gaming tools available in your account settings and to identify players who may benefit from additional support.
Marketing communications — If you have opted in, we may send you information about promotions, new games, and special offers. You can unsubscribe from marketing emails at any time using the link at the bottom of any message, or by updating your preferences in your account settings.
Data Privacy That Travels with You
Whether you are playing from Tagaytay, Metro Manila, or your neighbourhood sari-sari store, Labet8 applies the same data protection standards everywhere. Your personal information stays private — no exceptions.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012, Labet8 is required to have a legal basis for each type of data processing. We rely on the following:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and management | Performance of contract (you agreed to our Terms when registering) |
| Payment processing and transaction records | Performance of contract + legal obligation |
| Identity verification (KYC) | Legal obligation (gaming licence requirements, AMLA) |
| Fraud detection and security monitoring | Legitimate interests (protecting the platform and all players) |
| Responsible gaming monitoring | Legal obligation + legitimate interests |
| Marketing communications | Consent (opt-in only; withdrawal of consent honoured promptly) |
| Regulatory reporting | Legal obligation |
5. Sharing Your Personal Data
Labet8 does not sell your personal data. We do not share it with social media platforms, advertising networks, or data brokers. There are specific, limited situations where we do share data — and only with parties that are contractually obligated to protect it:
Payment processors: GCash, Maya, banks, and card networks receive only the transaction details needed to process your deposit or withdrawal. They operate under their own privacy frameworks and Philippine BSP regulations.
Identity verification providers: Licensed KYC platforms that verify your submitted documents. They may process your ID details but cannot use them for any other purpose.
Regulatory authorities: We are legally required to provide account and transaction data to our gaming regulator and to the Anti-Money Laundering Council (AMLC) of the Philippines when directed to do so.
IT and security service providers: Hosting partners, fraud detection tools, and cybersecurity services that help us keep the platform running safely. All operate under strict data processing agreements.
We never transfer your personal data to parties outside the Philippines without ensuring that equivalent privacy protections are in place. If a cross-border transfer is ever required, we will comply with the National Privacy Commission's rules on such transfers.
6. How Long We Keep Your Data
Labet8 does not hold on to your personal data indefinitely. Retention periods are set based on legal requirements and operational necessity:
- Account data — Retained for the duration of your active account plus 5 years after account closure, as required by Philippine anti-money laundering regulations.
- Transaction records — Kept for a minimum of 5 years in compliance with the AMLA and BSP record-keeping requirements.
- KYC documents — Retained for 5 years post-account closure or as mandated by our gaming regulator.
- Support communications — Kept for 3 years to support dispute resolution and service quality review.
- Marketing preferences and opt-ins — Maintained until you withdraw consent, at which point marketing data is deleted within 30 days.
- Technical / log data — Typically retained for 12 months, after which it is anonymised or deleted.
When data is no longer required and no legal hold applies, it is securely deleted or permanently anonymised so that it can no longer be associated with you.
7. Security Measures
Keeping your data safe is a technical and organisational commitment we take seriously at Labet8. The security measures we have in place include:
256-bit SSL Encryption
All connections between your browser and our servers are encrypted using industry-standard TLS.
Two-Factor Authentication
Optional but strongly recommended 2FA protects your account even if your password is compromised.
Intrusion Detection
Automated systems monitor for suspicious access patterns and unauthorised login attempts 24/7.
Access Controls
Only authorised Labet8 staff with a legitimate need can access personal player data, and all access is logged.
Secure Data Storage
Player records are stored in encrypted, access-restricted databases hosted on compliant infrastructure.
Breach Notification
If a breach occurs, we notify affected players and the NPC within 72 hours per RA 10173 requirements.
8. Your Rights Under Philippine Law
The Data Privacy Act of 2012 gives you concrete rights over your personal information. Labet8 honours all of them. Here is what you can do:
Right to Be Informed
You have the right to know what data we hold about you and why we are processing it — this policy is part of how we meet that obligation.
Right to Access
You can request a copy of the personal data Labet8 holds on your account at any time. We will respond within 15 business days.
Right to Rectification
If any of your data is inaccurate or outdated, contact us and we will correct it promptly.
Right to Erasure
You can request deletion of your personal data, subject to our legal retention obligations. Regulatory data that must be kept by law cannot be deleted early.
Right to Object
You can object to specific types of processing, particularly marketing communications. Objections are honoured within 10 business days.
Right to Complain
If you believe we have mishandled your data, you may file a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, email us at support@labet8.best with the subject line "Data Privacy Request." Please include your registered email address and a brief description of your request. We will acknowledge your request within 3 business days.
9. Cookies and Tracking Technologies
Labet8 uses cookies and similar tracking technologies to make the platform work properly and to understand how players interact with it. Here is a breakdown of what we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Session management, login authentication, security tokens | No — required for the platform to function |
| Functional | Remembering your language, game preferences, and display settings | Yes — disabling may affect your experience |
| Analytics | Understanding page performance, identifying errors, improving load times | Yes — managed through your browser settings |
| Security | Fraud detection, bot prevention, suspicious activity monitoring | No — required for platform security |
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent you from logging into your Labet8 account. Labet8 does not use third-party advertising cookies or track you across external websites.
10. Minors and Age Restrictions
Labet8 does not knowingly collect personal data from individuals under the minimum legal gaming age (21 years old as per Philippine law, or 18 in jurisdictions where applicable local law permits). Our registration process includes mandatory age declaration and date of birth verification.
If we discover that a minor has registered an account, we will immediately suspend that account, delete all associated personal data, and return any funds deposited to the source of payment. If you believe a minor has created a Labet8 account, please contact us immediately at support@labet8.best.
11. Changes to This Privacy Policy
Labet8 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes that affect how your data is used or your rights under this policy, we will:
- Update the "Last Updated" date at the top of this page.
- Send an email notification to your registered address at least 7 days before the change takes effect.
- Display a prominent notice on the Labet8 platform during the notice period.
Continued use of the Labet8 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree, you may close your account before the changes take effect.
12. Contact Our Privacy Team
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch. We take every inquiry seriously and aim to respond within 3 business days.
Live Chat
Available 24/7 through the chat icon on any page of the Labet8 platform.
When submitting a data privacy request, please include your registered email address and describe your request clearly. For security purposes, we may need to verify your identity before acting on certain requests.